Shipping Policy
Shipping Zones: We ship our CBD products domestically within the United States. At this time, we do not offer international shipping.
Shipping Methods: We offer free ground UPS shipping for all orders of $74.99 or more after discounts have been applied.
Shipping Costs: All orders are shipped via UPS Standard Mail, which offers fast and reliable delivery. The shipping cost for UPS Standard Mail is a flat rate for all orders, regardless of weight or shipping destination. Customers can view the shipping cost at checkout before completing their purchase. Orders of $74.99 or more after discounts qualify for free ground shipping. Customers also have the option to upgrade shipping to UPS Ground Mail at the regular shipping cost.
Processing Time: Orders are typically processed within 1-5 business days, excluding weekends and holidays. During peak times or promotional events, processing times may be slightly longer.
Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Customers can expect to receive their orders within 3-7 business days after the order has been processed.
Shipping Restrictions: Due to legal restrictions, we are unable to ship CBD products to certain states or territories. Customers are responsible for ensuring that their shipping address is within a legal jurisdiction for CBD products.
Shipping Carrier: All orders are shipped via UPS (United Parcel Service), a reliable and trusted carrier for domestic shipments.
Shipping Updates: Customers will receive an email confirmation with tracking information once their order has been shipped. This allows customers to track their package and receive updates on its delivery status.
Delivery Issues: In the rare event of a lost or damaged package, customers should contact our customer support team as soon as possible. We will work to resolve the issue and ensure that the customer receives their order in a timely manner.
Signature Requirement: Some orders may require a signature upon delivery. This helps ensure the safe and secure delivery of the package.
Shipping Disclaimers: While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by unforeseen circumstances such as weather, natural disasters, or carrier issues.
Returns and Exchanges: Please refer to our returns and exchanges policy for information on returning or exchanging CBD products.
Contact Information: For any questions or concerns regarding shipping, customers can contact our customer support team at info@trythecbd.com or 888-606-2050.